In the Northern part of Norway, all General Practitioners (GPs) and hospitals use electronic health records (EHR). They are connected via an independent secure IP-network called the Norwegian Health Network. The newly developed “Snow Agent System” can utilize this environment by distributing processes to, and extracting epidemiological data directly from, the EHR system in a geographic area. This system may enable the GPs to discover local disease outbreaks that may have affected the current patient by providing epidemiological data from the local population. Currently, work is being done to add more functionality to the system. The overall goal for this project is to contribute to a system that will share epidemiological information between GPs and provide them with information about contagious diseases that may be useful in a clinical setting.
To achieve this, we need the GPs to accept and use the system. Nearly one half of information systems fail due to user resistance and staff interference despite the fact that they are technologically sound. One of the reasons for user resistance is lack of user involvement and bad design. The more specialized the system, the more you need user research to unsure success. With this in mind we have decided to take a User-Centred-Design approach to the project.
Objective
The Norwegian Centre for Telemedicine plans to establish a peer-to-peer symptom based surveillance network between all GPs, laboratories, accident and emergency units, and other relevant health providers in Northern Norway. This paper describes some initial results from a study of GPs’ user requirements, regarding what they want in return from the system.