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JIRA Service Desk: The New Portal for NSSP/BioSense Technical Assistance

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Description

An introduction to the NSSP Service Desk portal for technical assistance which is replacing the old "BioSenseProgram" help desk email with nssp@cdc.gov email address.

Agenda:

  • Create Your Service Desk Account
  • NSSP Service Desk Dashboard
  • Manage Your Service Desk Account
  • Enter, View and Respond to Your Requests
  • Service Desk Walkthrough
  • Questions

Presenters

Soby Tadjalli

Terence Merritt

Max Worlund