The New York City Department of Health and Mental Hygieneâs (NYC DOHMH) Division of Disease Control (DDC) conducts surveillance of more than 90 specific diseases and conditions and relies on both provider reports and electronic laboratory reports for data. While laboratory reports provide vital laboratory data and represent the majority of the surveillance data that DOHMH receives, they are not always timely or sufficient to confirm a case. Provider reports, in contrast, contain data often not available in laboratory reports and can be more prompt than laboratory reports. Health care providers submit provider reports through multiple channels, including through mailing or faxing paper forms, phone calls, and Reporting Central (RC). In 2016, providers used RC to submit ~51,000 provider reports.
Objective:
As part of New York City Department of Health and Mental Hygieneâs (NYC DOHMH) efforts to improve provider reporting, the Division of Disease Control surveyed and conducted focus groups with users of a web-based reporting portal called Reporting Central (RC) to learn about their experience with submitting provider reports through RC and the impact of their experience on data submission.