The syndromic surveillance system in Scotland was implemented in response to Gleneagles hosting the G8 summit in July 2005. Part of this surveillance system used data from NHS24, a nurse led telephone help line that is the means of access to out of hours general practice services for the Scottish population. This data was processed by the ERS system and reports generated for 10 syndromes considered relevant to possible bio-terrorism or disease outbreaks. These syndromes are; colds and flu, difficulty breathing, fever, diarrhoea, coughs, double vision, eye problems, rash, lumps and vomiting. Following the G8 summit the ERS has been updated weekly using data pre-catagorised into syndromes at NHS24 (known as protocolled data). The proportion of calls processed by the protocol at NHS24 over this time has however fallen to around 40%. This change has given the impetus to create a free text searching algorithm which can classify all calls received by NHS 24 into one of the 10 syndromes or “other”. This therefore allows all calls to be analysed by the ERS.
Objective
Public Health consultants at Health Protection Scotland (HPS) monitor routine data from the NHS24 telephone helpline to provide information on possible epidemics of flu or other infectious diseases in Scotland. Within this paper the exception reporting system run at HPS is described and the adaptations made to the classification system as a response to the change of data recording patterns at NHS24 are described.