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Development of public health communication tools using open source methods

Description

Secure and confidential exchange of information is the cornerstone of public health practice. Often, this exchange has to occur between public health agencies across jurisdictions. Examples include notification of reportable diseases when the testing and residence of the patient are in different counties. The cross-jurisdictional issues become exaggerated in times of communicable disease outbreaks or events of interest that are not yet classified as outbreaks. Currently, such communication occurs between state and local agencies and between agencies and community clinicians on a personal level, with phone, fax and snail mail. There are a multitude of secured websites hosted by the Utah Department of Health (UDOH) that offer access to single applications requiring approved users to remember multiple sites and logins/passwords. The goal of this project was to develop a centralized, single sign-on secure web portal, from which users could access multiple applications and communicate securely with each other.

 

Objective

There is an urgent need for improved communication between stakeholders involved in outbreak investigations, public health reporting and events of interest occurring between different jurisdictions within the same state. Currently, state and local public health agency personnel rely on personal communications involving phone, fax and snail mail. UDOH sought to develop and encourage the use of a secured web portal that allows access to a variety of applications using a single sign-on. This was achieved by developing a secured communications framework called PHAccess that allows tools and applications to be implemented within a secure web environment, using open source software and Agile methodology techniques. The user-centric design currently hosts an electronic report-staging area, ELR/EMR reporting, webbased reporting, secure messaging between stakeholders and a state laboratory result look-up feature. Currently, there are over 700 registered users; 3693 secure messages that have been exchanged and the site has been accessed over 12,205 times since January 2009. Informal feedback from users has been encouraging and formal evaluation is planned, along with expansion and integration with state level health information exchange projects. 

Submitted by hparton on