The Burden of Seasonal Respiratory Pathogens on a New National Telehealth System

Seasonal rises in respiratory illnesses are a major burden on primary care services. Public Health England (PHE), in collaboration with NHS 111, coordinate a national surveillance system based upon the daily calls received at the NHS 111 telehealth service. Daily calls are categorized according to the clinical ‘pathway’ used by the call handler to assess the presenting complaints of the caller e.g. cold/flu, diarrhoea, rash.

Objective

We compared weekly laboratory reports for a number of seasonal respiratory pathogens with telehealth calls (NHS 111) to assess the burden of seasonal pathogens on this syndromic surveillance system and investigate any potential for providing additional early warning of seasonal outbreaks.